Returns & Refunds policy

At Kezzy Rezzy, each piece is carefully handcrafted, making every item unique and custom-made. Due to the nature of our work, we have the following returns and refunds policy:

1. No Returns or Exchanges

Since our products are made-to-order and one-of-a-kind, we do not accept returns or exchanges unless the item is damaged or defective upon arrival.

2. Damaged or Defective Items

• We take great care in packaging our products, but if your order arrives damaged or has a defect, please follow these steps:

• Contact us within 48 hours of delivery with a description and clear photos of the issue.

• We will review your request and, if approved, offer a replacement or repair where possible.

• If a replacement is not possible, we may offer a refund at our discretion.

3. Colour & Design Variations

Each product is handcrafted, meaning that colour tones, resin patterns, and wood grains may vary slightly from the images shown. These variations are part of the artistic nature of our pieces and do not qualify as defects.

4. Custom Orders

Custom orders are created specifically for you and cannot be refunded or exchanged. However, if there is a problem with the craftsmanship, please reach out, and we will do our best to resolve the issue.

5. Cancellations

Orders can be cancelled within 24 hours of placement. After this time, work may have already begun, and cancellations will not be possible.

6. Contact Us

If you have any concerns about your order, please contact us via email or our website contact form, and we’ll be happy to assist you.

Thank you for supporting handcrafted, locally made resin art!